Frequently Asked Questions

When was U-Line founded and what is the company's specialty?

U-Line was founded in 1962. Our specialty, and sole focus, is luxury built-in, undercounter ice makers, refrigerators, and wine storage products.
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What is the difference between 2000 Series products and 1000 Series products?

The 1000 Series line comprises U-Line's core product offering, based on over forty years of innovations, design patents, and world firsts. Now with an even higher level of styling, features, and technology, it is the most diverse line in the industry. The 1000 Series product line boasts five different size products with multiple models - Ice Makers, Combo^® models, Refrigerators and Wine Captain^® Models. 1000 Series products feature commercial lines, touch pad digital controls, and elegant interior spaces.

The 2000 Series line features U-Line Corporation's Best-In-Class product line. These are the most innovative, highly featured refrigeration and ice making products in the built-in undercounter appliance industry. Pristine lines, thoughtfully integrated handles, Touch Glass Digital Technology, and spacious interiors make a statement never before seen in the industry. Designed for the ultimate in performance, these unique models reduce noise by as much as 50%, provide refrigeration capabilities that surpass industry standards and offer low energy usage that exceeds industry and Department of Energy benchmarks.

2000 Series and 1000 Series models have a number of unique features and components that distinguish the lines. Some of these differences include:

• 2000 Series models utilize Touch Glass Digital Technology. 1000 Series models utilize Touch Pad Digital Controls.
• 2000 Series models allow for 3/4" full overlay panel in addition to a 1/4" panel insert. 1000 Series models will accept only a 1/4" panel insert.
• 2000 Series Wine Captain models have full extension slide out wine racks. 1000 Series models have 3/4 extension racks that provide convenient access to all bottles.
• 2000 Series models have a contemporary grille design. 1000 Series models have a new, more traditional grille design.

Please refer to our full-line product catalog for additional information on the features and differences between the two product lines.

What models are available in the 2000 Series?

The 2000 Series comprises:

What models are available in the 1000 Series?

The 1000 Series is comprised of:

What is the difference between 2000 Series Stainless and 1000 Series Stainless?

2000 Series stainless models, except Wine Captain® Models, have a full-wrap, seamless stainless steel door, or drawer front, with a commercial stainless handle. The 2000 Series stainless steel Wine Captain® units have a one-piece, seamless, full-wrap, 2" wide stainless steel door frame around a LowE coated and Argon gas filled thermopane glass door.

All 2000 Series stainless steel models that have a right or left hand swing door have stainless steel hinges, must be ordered right or left hand swing (hinged) and are not field reversible. None of the Drawer stainless steel models require hinges nor are the Drawer models "swing" specific.

1000 Series stainless models, except the CO75 stainless model, have a seamless stainless steel door that wraps around the sides of the door. The top and bottom edge of the door is a black "cap" which complements the stainless finish. These units feature a commercial-style stainless steel handle. 1000 Series Wine Captain models and the Beverage Center model have doors with a seamless 2" wide stainless frame around a LowE coated and Argon gas filled thermopane glass door.

Can U-Line models be fully integrated with 3/4" full overlay door panels?

Yes, the 2000 Series models can be fully integrated with a 3/4" full overlay door panel, or a 3/4" overlay frame, depending on the model. An optional overlay panel kit is available for select 2000 Series models to ensure easy installation of a full overlay panel. The overlay kit includes all components necessary to install a custom-made panel.

Select 2000 Series Wine Captain models are specifically designed for a 3/4" overlay frame to be installed around the glass in order to achieve a fully integrated look. These models (2115WCOL2 and 2175WCCOL) require no additional kit to install the overlay frame. Select 2000 Series Drawer models also come standard with overlay kits, ready for 3/4" overlay panel installation.

Please be sure to refer to the specific Overlay Door Panel Specification and Installation Instructions for specific model information and instructions on how overlay panels should be made and installed.

Can U-Line models accept a custom 1/4" door panel?

Yes, all U-Line models, with the exception of designated stainless steel, Beverage Center and Wine Captain^® models, accept a 1/4" flat or raised panel insert. Models and panel size information for current models are shown below:

Is there a weight restriction on a custom panel?

The weight of your panel must be less than 20 pounds. This weight restriction applies to door panels for 1000 Series and 2000 Series and 1000 Series products as well as full overlay panels used on 2000 Series models.

Where can I find panel information on discontinued models?

The U-Line.com website has an area dedicated to providing panel information on discontinued models.

What are the three temperature zones in the Wine Captain® Models?

An exclusive feature of select U-Line Wine Captain models is the ability to store three different types of wine at their optimum serving temperatures or safely store a singe type of wine throughout the cabinet.

Units come with the easy set and see digital control to easily adjust and monitor the temperatures inside the cabinet. The middle zone can be set between 46 and 54 degrees, and the wine storage area in the upper and lower portions of the cabinet will always be plus or minus approximately five degrees F of the middles zone. Please note that adjusting the temperature of the middle zone will always affect all three zones.

Does U-Line offer a dual zone Wine Captain^® Model?

Yes. U-Line has two models with Dual-Zone Technology. Temperatures in each zone of the 2275ZWC can be set independently between 34° F and 60° F, and each drawer of the 2275DWRW can be set independently between 40° F and 60° F

Are U-Line Wine Captain^® Models intended for short or long-term storage?

All U-Line Wine Captain models are designed to accommodate both short and long-term storage and can be used to house a single type of wine throughout the entire cabinet, if desired.

How many bottles do the Wine Captain^® Models hold?

The 2000 Series Wine Captain® units hold the following:
2115WC - Up to 24 bottles on full extension slide out racks
2175WCC - Up to 48 bottles on full extension slide out racks
2175DWRWC - Up to 43 bottles on full extension slide out racks

The 1000 Series Wine Captain® units hold the following:
1075WC - Up to 48 bottles on 3/4 extension slide out racks
1115WC - Up to 24 bottles on 3/4 extension slide out racks
1175WC - Up to 48 bottles on 3/4 extension slide out racks

Can I stain the wood facings of the wine racks to match my surrounding cabinetry?

Yes, staining the wood facing is an option. The wood facing, which is solid beech wood, has been coated at the factory with a clear vinyl sealer that is specially designed to accept stain. If you choose not to stain the wood facings, this sealer will adequately protect the wood during normal usage. If you choose to stain the wood facings, they must be removed from each rack (two screws) prior to staining and sealing and allowed to dry completely before reinstalling inside the Wine Captain^®. The stain and sealant must be water based (Minwax is recommended) to avoid the odor associated with oil-based stains. Please see the User's Manual for further instructions.

What is the relative humidity inside Wine Captain^® Models?

Approximately 50%.

Do the U-Line Ice Makers or Combo^® Models require a drain?

The BI series ice makers and Combo units do not require a drain. The CLR2160 clear ice maker and the CLRCO2175 Clear Combo require either a floor drain or U-Line's P60 drain pump.

What plumbing is required when installing an ice maker or Combo^® Model?

The BI series ice makers and Combo units require only a 1/4" OD (outside diameter) waterline plus a saddle valve which can be purchased at a local hardware store. It is a simple and inexpensive installation.

The CLR2160 Clear Ice Maker and CLRCO2175 Clear Combo require the same 1/4" OD water hook-up plus either installation of a gravity drain or the P60 drain pump. For gravity drain applications, the height of the water drain outlet tube is 7 inches from the floor. Most local codes require a 1/4" drop per foot for the drain line running to a drain location. Always consult the Installation Guide for complete details and specifications on the types of water and drain lines that should be used. Always obey all local codes applicable for your area.

How much water is used to make ice?

The BI Series and Combo^® Models, which produce crescent-shaped ice, use approximately 2-3/4 gallons of water to make approximately 22 pounds of ice. 100% of the water is used for ice and there is no waste. The CLR2160 and CLRCO2175, which make clear, restaurant style cubes, use 1/2 gallon of water per pound of ice. The CLR2160 and CLRCO2175 use less water than all other residential clear ice makers in the industry.

How large are U-Line ice cubes?

The BI series and Combo^® Model ice makers that do not require a drain produce crescent-shaped pieces of ice that are 1/2" W x 3/4" H x 2-1/2" L. The CLR2160 and CLRCO2175 clear ice maker models produce cubes 7/8" W x 7/8" H x 7/8" L with a dimple on one side.

On U-Line's clear ice makers (CLR2160 & CLRCO2175) can I adjust the ice cube thickness?

Yes. The ice cube thickness can be adjusted using the digital control. While holding the "up arrow" button, press the "down arrow" button three times. The display will now start to flash the cube thickness setting. Press the up or down arrow to change the setting. The available setting range is "-5" to "+5", with +5 being the thickest setting, and -5 being the least thick. The units are shipped from the factory set at zero "0".

Can you stop ice production without turning off the unit?

Yes, all ice maker models can have the ice production turned off without turning off the unit. Ice production in models with digital controls can be turned off by pressing the appropriate commands as shown in the User Manual. In addition, ice maker models without a drain (BI and Combo models) have a bin arm that can be lifted up to a locked position to turn off the ice production. Remember to put the bin arm back down to resume ice production.

Which U-Line Ice Makers are manual defrost and how often do you have to defrost a manual defrost model?

The U-Line BI-2115, BI-95, BI-98, CO75 and CO29 are manual defrost models. Excessive frost build-up in the ice storage area or a noticeable decrease in daily ice production indicates that a unit should be defrosted. Depending on usage, this may be required approximately every six to eight weeks. To easily defrost, turn your unit off, remove the bucket and throw out the ice. Leave the door open until defrosted and then wipe out inside of ice compartment. It may be advantageous to place a towel inside your unit to absorb any excess water during defrosting.

After a unit is first plugged in, how long should I wait until the temperature has stabilized?

24 hours.

Which U-Line products have digital controls?

All 2000 Series models, with the exception of the BI-2115, have Touch Glass Digital Technology. 1000 Series models 1175WC, 1075WC, 1175R, 1115R, and 1175BEV have Touch Pad Digital Control.

Which U-Line products have dial controls?

1000 Series 1075WC, CO1175, CO29FF, CO29F, 29R, and 1075BEV have a mechanical dial control.

On mechanical dial control models, which way do you turn the temperature control to make a unit cooler?

Clockwise. This will be a higher number on your temperature control.

What is the factory temperature setting for the digital controls in the Refrigerator, Combo Ice Maker / Refrigerator, Refrigerator/Freezer, Drawer Models and Beverage Center?

The factory set temperature for all models with digital controls in the refrigerator (fresh food or beverage) area is 38º F. For those models that have a freezer or ice storage area, the factory setting in those areas is zero degrees (0º) F.

Can I see the actual temperature using the digital control in the refrigerator, Combo Ice Maker / Refrigerator, Refrigerator/Freezer, Drawer Models and Beverage Center?

Yes. To see the actual temperature of the refrigerator area for the above models with digital controls, touch and hold the up arrow for approximately five seconds. The display will flash the actual temperature of the refrigerator area for a few seconds then it will automatically revert to displaying the set temperature.

What is the factory temperature setting for the digital controls in Wine Captain^® Model wine storage products?

The digital temperature control for Wine Captain models is factory-set to 50º F. This temperature specified for the middle section of the storage area and results in a temperature setting of 44º F for the lower wine racks and 56º F in the top of the cabinet.

How warm or cold can I adjust the digital temperature control in the Wine Captain^® Model wine storage products?

For Wine Captain models, the digital control that sets the temperature in the middle zone can be set at 46° to 54° F. Please remember that the temperature on the lower wine rack will be approximately 6° F lower than the middle zone and temperatures on the upper wine racks will be approximately 6° F higher than the middle zone.

Can I see the actual temperature using the digital control in the Wine Captain^® Model wine storage products?

Yes. To view the actual temperatures in the wine storage cabinet, press and hold the up arrow for five seconds. Depending on the model, the display will then scroll through the actual temperatures in the areas of the cabinet. Where applicable, the top section temperature will display first, followed by the middle section temperature and, finally, the lower section temperature. As each section's temperature is displayed, the area of the cabinet will be indicated by showing a line to the right of the temperature to indicate top, middle and bottom.

Can I see the actual temperature using the digital control in the dual zone 2275DWRW Drawer Wine Captain^® Models?

Yes, the actual temperature for each drawer in the 2275DWRW can be viewed. To view the actual temperature in the upper drawer compartment (zone), place your finger over the "warmer" (up arrow) button for approximately five seconds. The actual temperature in that zone will flash for a few seconds then the display will revert back to the set temperature. To view the actual temperature in the lower drawer zone, place your finger over the "cooler" (down arrow) button.

Are the doors field reversible on U-Line models?

The doors on all black or white models are field reversible, except those models that are special ordered with locks. 2000 Series stainless steel doors are not field reversible and must be specified either right or left hand hinged at the time of order. 1000 Series stainless steel doors are field reversible.

Which models are available with a lock?

Models 1175R, 29R and 75F can be ordered with a lock for an additional cost. For these models, locks are available on the black or white models only, and must be specified right or left hand hinged. The lock will always be installed on the opposite side of the door as the hinges.

Can a lock be added in the field?

No. The lock is foamed into the door requiring that this option be specified at the time of order to ensure the lock is incorporated during product manufacture.

Are any U-Line models UL Outdoor listed?

The following stainless steel 2000 Series models are deemed suitable for outdoor use by UL:

• BI2115SOD
• CLR2160SOD
• 2115RSOD
• 2175RSOD

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Can I use U-Line models in outdoor applications that are not indicated as suitable by UL listed for outdoor use? If so, how does it impact my warranty?

No, only specific U-Line models are UL rated and deemed suitable for outdoor usage. These models come with a specific outdoor warranty.

In what temperature range can an outdoor unit be operated?

Our specifically designated outdoor units can be operated in temperatures between 45ºF and 110ºF. As you might expect, each model performs differently in different environments. In higher ambient temperatures, units with ice makers will make less ice, run time on all units increases and it takes longer to cool product down.

Can a U-Line product be placed in a closet or behind closed doors?

No, never install behind closed doors. All built-in refrigeration products require proper front ventilation. The grille is located in the toe kick area, under the door, where heat escapes and fresh air enters the unit. This area must be unobstructed otherwise the unit will not properly cool and/or make ice. Airflow cannot accurately be measured if an individual wishes to put louvers in a solid door to enhance air circulation and therefore is not a recommended installation.

What is the warranty on the U-Line products?

Products sold in the US or Canada have a one-year parts and labor warranty for the entire unit, and five years parts and labor for the sealed system. The sealed system includes the compressor, evaporator, condenser, bypass valve, dryer, and connecting tubing. For the complete warranty, click here.

Can I store ice cream in the freezer section of my 2175RF?

Yes, the vertical freezer design allows for greater storage options - including a half-gallon container of ice cream.

Can I order the 2000 Series or 1000 Series stainless steel handle as an accessory part?

Yes. If you would like to incorporate 2000 Series and 1000 Series handles into other parts of your cabinetry, you can order the stainless steel handle as an accessory part. Please be aware that the stainless handles are not interchangeable on the stainless refrigerator or ice maker doors. Because the doors and handles are foamed into place during the manufacturing process, removing a stainless handle from the door will compromise the integrity of the insulation.

Call your distributor or dealer to place an order.
2000 Series Stainless Steel Commercial Door Handle: U-Line Part Number 14159-01
2000 Series Stainless Steel Commercial Drawer Handle: U-Line Part Number 14159-05
1000 Series Stainless Steel Handle: U-Line Part Number 23011-03